Terms and Conditions

Who we are

OyeKudiye sells artificial (imitation) jewellery to customers in India. The seller is Oye Kudiye, a sole proprietorship registered under GST (GSTIN 27ACEPJ3716G1ZT), with its principal place of business at 4th Floor, A-403, Blue Bell, Eksar Road, Mumbai, Mumbai Suburban, Maharashtra 400092.

Contact: [email protected] | +91 89286 13701.

Who can use the store

You must be 18 or older, and capable of entering a binding contract under Indian law, to create an account or place an order. We ask you to confirm your age when you create an account. If you are under 18, a parent or legal guardian must create the account and place the order on your behalf, and we collect data about a child only with that person's verifiable consent; see the children's section of our Privacy Policy.

Consent at sign-up

To create an account you tick one box, which is never pre-ticked: that you have read and agree to these Terms and Conditions and our Privacy Policy, and that you consent to our processing your personal data for the purposes they describe. Without it we cannot create your account. By ticking it you accept these terms (the contract between you and us) and give your consent under the Digital Personal Data Protection Act, 2023; we record the two separately so that each can be shown and withdrawn on its own.

Age. By creating an account you confirm that you are 18 years or older. A person under 18 must not register: a parent or lawful guardian must create and hold the account for them. If a date of birth you enter shows that you are under 18, we will not create the account.

Receiving offers and news by e-mail is a separate, optional choice that never affects whether you get an account or can buy. We do not send offers by SMS or WhatsApp yet and will ask separately before we start. Cart reminders about items you leave in your cart are on by default and can be switched off with one click.

We record your consent with the date and time, the version of the wording you saw (2026-10-09-v1), the channel (web) and a one-way hash of your IP address and browser, so that we can show what you agreed to. You can read the full text of these terms and the privacy policy in a pop-up on the sign-up form without losing what you typed. You may withdraw your consent at any time as easily as you gave it (see the consent section of our Privacy Policy); if you withdraw the consent we need to run your account, we will close it after settling any open orders.

Your account

• Give us accurate details (name, mobile number, e-mail, address) and keep them up to date; we deliver and contact you using them.
• You sign in with a one-time password sent to your mobile number or e-mail. Keep your phone and inbox secure and do not share the OTP. You are responsible for activity under your account until you tell us it was not you.
• One person, one account. You can ask us to delete your account at any time (see Privacy Policy).
• We may suspend an account that is used for fraud, abuse, reselling in bulk without our consent, or in breach of these terms.

Products, colours and care

We take care to show our jewellery accurately, but a few things are natural and are not defects:

• Colour and size. Screens, lighting and photography vary, so shades of gold, stones and enamel can look slightly different in person. Sizes and weights are approximate and handmade pieces differ a little from one to the next.
• Artificial jewellery. Our pieces are made with base metals and plating, not solid gold or silver, unless a listing clearly says so. Plating wears gradually with use. That is normal.
• Care. Keep jewellery away from perfume, water, sweat and chemicals, store it in the pouch provided and wipe it gently after wear. Damage caused by ignoring this is not covered by returns.

Prices, availability and order acceptance

• All prices are in Indian rupees (INR) and include GST, as shown at checkout. Delivery charges, if any, are shown before you pay.
• Stock is limited. A product being in your cart or wishlist does not reserve it. Your order is a request to buy; a contract is formed when we confirm it (order confirmation message) and, for prepaid orders, the payment is received.
• Errors. If a product is mispriced or described wrongly because of a clear mistake (for example a price missing a digit), or goes out of stock after you order, we may cancel that item. We will tell you promptly and refund anything you paid in full. We will not hold you to a price that was obviously wrong, and you are not obliged to accept a corrected price.
• We may decline or cancel orders that look fraudulent, that we cannot deliver to the pincode given, or that exceed reasonable personal-use quantities. You will be refunded in full.
• Prices and offers can change at any time, but a change never affects an order we have already confirmed.

Coupons and offers

Coupon codes and offers are valid only for the period, products and minimum order value stated with them, cannot be exchanged for cash and cannot normally be combined unless stated. Misused or shared single-use codes may be withdrawn. If an order is cancelled or returned, the discount is adjusted in the refund.

Orders, payment, shipping, cancellation and returns

These are covered in detail on their own pages, and they form part of these terms: Payment Policy, Shipping and Delivery Policy, Cancellation Policy and Returns and Refunds Policy.

Reviews and content you submit

If you post a review, photo, video or message, you confirm it is honest, your own and lawful. You keep ownership but give us a free, non-exclusive, worldwide licence to display, reproduce and adapt it on our website, app and marketing for as long as it stays up, and to remove it if it breaks these terms. We will never publish your phone number or full address. You can ask us to take down your content and we will do so, except where it has already been shared by others or we must keep it by law.

Using the website properly

Please do not: use the site unlawfully; scrape or copy our catalogue in bulk; attempt to access other people's accounts or our systems; introduce malware; overload the service; place orders you do not intend to pay for; or use our name, photographs or designs for your own sale without written permission.

Our intellectual property

The OyeKudiye name, logo, designs, photographs, videos, text and software are owned by us or our licensors and protected by Indian law. You may view and print pages for your own personal use. Any other use needs our written permission.

Our responsibility to you

We will provide the store and your products with reasonable care and skill. Nothing in these terms removes any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law that cannot be limited by contract.

Subject to that, and to the extent the law allows: we are not liable for indirect or consequential loss (for example loss of an occasion, profit or opportunity), for harm caused by not following care instructions or by allergic reactions where the listing disclosed the materials, or for delays or failures caused by events beyond our reasonable control. Our total liability for any claim connected with an order is limited to the amount you paid for that order.

If you have a known metal or skin allergy, please read the material details on the product page before buying.

Events beyond our control

Neither side is responsible for delay or failure caused by events outside reasonable control, such as natural disasters, epidemics, strikes, lockdowns, courier or network outages, government orders or payment-network failures. If an order is delayed for such a reason for an extended period, you may cancel it for a full refund.

Privacy

How we handle your personal data is explained in our Privacy Policy, which forms part of these terms and is written to follow the Digital Personal Data Protection Act, 2023. Your consent to it is given separately from your acceptance of these terms (see "Consent at sign-up" above).

Governing law and disputes

These terms are governed by the laws of India. Please contact us first at [email protected]; most issues are resolved quickly this way, and our grievance route is described below. If we cannot resolve it, you may approach the consumer forum or any other authority that has jurisdiction under the Consumer Protection Act, 2019, including the National Consumer Helpline (1915) or the e-Daakhil portal. Subject to your statutory rights, the courts at Mumbai, Maharashtra have exclusive jurisdiction.

Grievance Officer

Name: Rohit Pandey
Designation: Customer Care Manager
E-mail: [email protected]
Address: 4th Floor, A-403, Blue Bell, Eksar Road, Mumbai, Mumbai Suburban, Maharashtra 400092

We acknowledge complaints within 48 hours and aim to resolve them within 30 days. For personal data complaints see the grievance section of our Privacy Policy.

Changes to these terms

We may update these terms, for example when the law or our services change. We will change the "Last updated" date above and, for material changes, tell you by e-mail or a notice on the site. If a change affects what you consented to at sign-up, we will ask you to accept the new version before you continue to use your account. Orders you have already placed stay under the terms that applied when you placed them. Continuing to use the store after a change means you accept the updated terms.

General

• If any part of these terms is found unenforceable, the rest continues to apply.
• Failing to enforce a right once does not mean we give it up.
• You may not transfer your rights under these terms; we may transfer ours to a successor of the business.
• These terms, with the linked policies, are the whole agreement between us about your use of the store.