Shipping and Delivery Policy

Where we deliver

We deliver across India to every pincode that our courier partners serve. Enter your pincode on the product page or at checkout to check that we can reach you. We do not currently ship outside India.

Some remote or restricted areas (for example certain far-flung regions or addresses without a reliable courier) may not be serviceable. If we cannot deliver to you after you order, we will cancel and refund in full.

Processing and dispatch time

Orders are normally packed and handed to the courier within 2 to 4 business days of confirmation (Monday to Saturday, excluding public holidays). Orders placed after business hours, on holidays or during sale or festive peaks may take a little longer; we will tell you if there is a delay.

Delivery time

After dispatch, typical delivery times are:

These are estimates, not guarantees. Weather, strikes, festivals, regional restrictions and courier delays can add time. If your order is more than 10 business days late, contact us and we will chase it, or cancel and refund if you prefer.

Shipping charges

Orders worth Rs. 499 or more ship free. A flat shipping fee of Rs. 100 applies to orders below Rs. 499; it is shown at checkout before you pay, so there are no surprises. Cash on delivery orders may carry a small handling fee where it applies; if so, it is displayed at checkout too. Free-shipping value is worked out on the amount after discounts.

Tracking your order

When your order ships we send the courier name and tracking number by e-mail, SMS or WhatsApp where you have agreed to receive messages about your order. You can also see the status and tracking link under My Account, Orders.

Your address and being reachable

• Please give a complete address with the correct 6-digit pincode, landmark and a mobile number that is on during the day. We deliver to the address on the order and cannot usually change it after dispatch.
• Couriers normally make up to 3 delivery attempts and may call you first. Please keep the phone available and, for cash on delivery, keep the exact amount ready.
• If we need to correct your address before dispatch, we will contact you; if we cannot reach you, we may cancel the order and refund it.

Failed delivery and return to origin (RTO)

If delivery fails because the address is wrong or incomplete, nobody is available, or you refuse the parcel, the courier returns it to us (RTO). Once it reaches us:

• Prepaid: we refund the order value less the shipping we paid out and any non-refundable payment fees, unless the failure was our or the courier's fault (in which case you receive a full refund). You can alternatively ask us to ship it again on payment of the shipping fee.
• Cash on delivery: nothing is owed, but if a COD order is refused without a valid reason a second time, cash on delivery is blocked on your account and you can order with online payment only (see the Cancellation Policy).

Ownership and risk

The jewellery remains ours until we receive full payment. The risk of loss or damage passes to you when the parcel is delivered to the address you gave and is received by you or someone at that address. Until then we are responsible for it.

Damaged or tampered parcels

1. If the outer packaging looks torn, opened or crushed, please say so to the delivery person and, if you can, refuse the parcel or note it on the delivery receipt.
2. Record a short unboxing video showing the sealed parcel and the opening, and take photos of any damage.
3. Write to [email protected] within 48 hours of delivery with your order number and the evidence.

We will arrange a replacement or full refund as described in our Returns and Refunds Policy. You do not pay for the return of a transit-damaged item.

Delays outside our control

We are not liable for delays caused by events beyond reasonable control, such as natural disasters, strikes, restrictions on movement or courier network failures. We will keep you informed and you may cancel an affected order for a full refund.