Cancellation Policy

Cancelling before dispatch

You can cancel any order, in full or in part, free of charge until it is handed to the courier (the order status in your account will still be "Processing" or "Confirmed"). We refund the full amount you paid, including any shipping fee and the value of any coupon discount that we can reverse.

Most orders ship within 2 to 4 business days, so please ask as soon as you can.

How to cancel

1. E-mail [email protected] or call +91 89286 13701 (Mon to Sat) from the e-mail or mobile number on your account.
2. Give your order number and say whether you want to cancel the whole order or particular items.
3. We confirm in writing once the cancellation is accepted. A cancellation is final only after that confirmation.

After the order has shipped

Once the parcel is with the courier we cannot recall it for you, but you still have options:

• Refuse delivery when the courier arrives (the easiest option, especially for cash on delivery). Tell us as well so we can track the return to our warehouse. Please note: if you refuse a cash on delivery order without a valid reason (for example, you simply changed your mind) and this happens a second time, we will block cash on delivery on your account and you will be able to order with online payment only.
• Accept and return it under the Returns and Refunds Policy, if it qualifies.

If you refuse a prepaid order without a good reason (for example you simply changed your mind), we refund the order value after the parcel reaches us and passes a quality check, less the forward and return shipping we actually paid, up to the amount charged at checkout, and any non-refundable payment gateway fee. If the refusal is because the item is wrong, damaged or not as described, nothing is deducted.

Cash on delivery orders

Cancelling a cash on delivery (COD) order before dispatch costs nothing, because nothing has been paid. Please do not refuse COD orders at the door without a valid reason: if it happens a second time, cash on delivery is blocked on your account and you can order with online payment only for future purchases. This keeps the service fair for everyone. A refusal because the item is wrong, damaged or not as described does not count.

Made-to-order and customised items

Items made or altered specially for you (for example custom sizes or engraving, where offered) can be cancelled until we start making them, and we will tell you when that point is reached. After that the order cannot be cancelled, except if we deliver something that does not match what you approved.

When we may cancel an order

We may cancel all or part of an order if:

• the item is out of stock or cannot be supplied in the quantity ordered;
• the price or description was published in error;
• we cannot deliver to your pincode, or the address or phone number is incomplete and we cannot reach you;
• payment is not received or cannot be verified, or our checks suggest the order may be fraudulent;
• an event beyond our control (see the Terms) prevents us from fulfilling it.

We will tell you as soon as we know and refund everything you paid for the cancelled items in full. We will not cancel a confirmed order simply because a price has gone up since.

Refund timelines

See the Payment Policy for how failed and double payments are handled.

Partial cancellations and coupons

If you cancel some items of an order, the offer on the remaining items is recalculated. If a coupon needed a minimum order value that you no longer meet, the discount for the remaining items may reduce; we will show you the revised amount before we confirm.